The Online Move-In feature can be used on Storable websites or third-party websites. It provides an enhanced customer experience, allowing tenants to complete their move-in directly on your website. This streamlined move-in process reduces the likelihood of abandonment and boosts the chances of converting reservations into paying tenants.
Tenants will complete the following, without ever leaving your website:
Selecting Insurance
Providing Driver's License details and image, address, and vehicle storage details (if applicable)
Collecting and validating payment information
Signing the lease agreement
Customizing your Online Move-In flow
The following aspects of the online move-in flow can be changed. If you would like to make changes, please contact our Support Team at sitelinksupport@storable.com or edgesupport@storable.com.
The color, hover color, and border radius of buttons on the units table
The font, style, and color of text on the units table
Store insurance options and the name of the insurance/protection plan
Whether gate access codes are given to tenants after signing the lease
Whether “Contact us” is shown instead of “Rent Now” when unit availability is low
Customer experience
The customer will start the Online Move-In flow from the Units Table on your website.
In this example, the customer clicks Select from the Units Table to choose what unit type they want.
Once the customer clicks Select, they will be asked to enter their required information. Then, they can either Rent or Reserve the unit.
If your facility requires a reservation fee, it will be shown under Amount Due Today.
If the customer clicks Reserve, a reservation is made and a confirmation email is sent. They can choose to complete the move-in later by accessing the move-in link in the email.
If the customer clicks Rent Now, the online move-in app will load on your webpage.
The customer will fill out all required information and click Continue.
On the Payment step, the customer will then provide payment details, verify their information, and click Complete Rental if everything looks good. If they paid a reservation fee, the system will calculate the remaining balance based on your settings.
If the fee is credited toward the move-in total, the tenant will see the fee deducted as a credit in the Today’s Total Charges section of the screen.
The customer must agree to the Terms and Conditions by clicking Agree & Submit Payment to continue.
The customer will then click Sign Lease & Save Time Later to sign the lease and complete their move-in. If the customer does not continue to sign the lease at this point, they can use the link in their confirmation email to sign it later.
The lease will open on the same page. The customer will click Start.
They will complete the eSign experience to sign their lease. Once signed, the customer will see a success message and click Continue.
The customer will see an overview of their rental, including their access code or instructions to contact the facility to request it, depending on your settings. They will also receive this information via email.
Additional resources
📖 Sitelink: Enable and Configure Online Move-Ins
📖 Edge: Enable and Configure Online Move-Ins